Support Mechanisms


Child Protection

Child Protection (0)

Ysgol Eirias fully recognises its responsibilities for child protection within the All Wales Child Protection Procedures.

Occasionally, a young person may disclose that something has happened to them which suggests they are at risk of harm. When this happens school is required BY LAW to inform the local Social Services Department who will, if necessary investigate the matter. Naturally, school (usually Mrs Crombie Deputy Head) will inform the parents of the concern UNLESS in doing so the pupil would be placed at increased risk of further harm

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The School Nurse

The School Nurse (0)

The School Nurse is Ms Juliet Grey. She holds a drop in facility offering confidential medical advice on Monday and Wednesday lunchtimes for pupils in the school’s medical room during lunchtime between 11.50am and 1.20pm. No appointment is necessary although pupils must be on their lunch break to access this service. Pupils may also receive an appointment to see the nurse at other times.

Ms Grey also delivers some input into the pastoral programme and oversees the immunisation programme in school

Ms Grey can be contacted through Colwyn Bay Hospital 01492 807743. Alternatively a message can be left at school requesting that she contacts you.

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Educational Social Work Service

Educational Social Work Service (0)

 Mrs Annette Faulkner is the school’s Educational Welfare Officer. She is employed by the local authority rather than the school, and as such can act as an independent person who can offer support and advice on the following (and other) matters:

  • Advising parents to ensure that pupils receive an appropriate education up to the age of 16
  • Advise families to ensure they receive all the benefits that they may be entitled to eg school meal, transport and clothing
  • Advice on Child employment
  • Meeting regularly with school staff, pupils and parents to identify problems and develop possible solutions
  • Attend Child Protection issues and conferences

The Education Social work service has a statutory responsibility to prosecute when children do not attend school

If you wish to speak to Mrs Faulkner you can contact her through the school 01492 532025, or 01492 536516

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Emotional Support

Emotional Support (0)

Emotional Support and Counselling

There are times when we all need a bit of extra emotional support. We offer a range of emotional support strategies for students. This may simply be someone to talk or to ask for and be given a piece of well-directed advice, or help in controlling an anger issue. It may be a more formalised counselling approach to guidance. The type of emotional support offered initially is decided according to the pupil’s needs.

Please note that while the issues raised by the pupil will not be discussed with staff, there may be an occasion where, if the pupil is felt to be at risk, Mrs Crombie (Deputy Head) will have to refer to outside agencies. Parents will be informed if this is the case – unless in doing so the pupil may be placed at further risk. Please see the Child Protection Policy statement.

Types of Emotional Support Available

1. As part of the pastoral care within the school the pupils’ form tutor, Academic Development Coordinator or Head of Learning may be able to offer those well-chosen words of advice and will monitor any situation that arises. Consent will not be requested for this level of support

Before any of the following services are offered to pupils parents will be asked to give their consent

2. In School Emotional Support. This level of support is offered by Mrs Winter a member of the school staff.

3. School Based Counselling is a service provided by the Local Authority. Trained counsellors come into school at a pre-arranged time to meet the young person.

School is also able to make referrals to other external agencies such as:

  • The School Nurse
  • Educational Welfare Officer
  • Early Intervention Prevention Service (EIPS) who may initially become involved if a young person is thought to be self-harming or at risk of eating disorders
  • Child and Adolescent Mental Health Service (CAMHS) for more serious concerns about a child mental health.
  • Bereavement Counselling (CRUSE)
  • Barnardo’s
  • Social Services Department – Child in Need
  • Team Around the Family


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Pastoral Support Programmes

Pastoral Support Programmes (0)

Occasionally, a pupil experiences some difficulty in school. This may be being the result of the impacts of:



  • an ongoing health issue,
  • behaviour or attendance issues,
  • sibling who is very ill,
  • a range of other issues.

School may decide to call a Pastoral Support Programme Meeting which will usually involve the pupil, their parent, the Head of Learning, Mrs Kerfoot-Robson (ANCO) if the Child has any learning need and any external agencies involved with the pupil (e.g. School Nurse or ESW). Occasionally a representative from the Local Education Authority (LEA) may be asked to attend. The aim of the meeting is to support the young person to fully access school throughout their period of difficulty.

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Additional Needs

Additional Needs (0)


All students have their own educational needs. As a school we strive to individualise each young person’s learning experience to take account of these individual needs. However, some young people have learning needs above and beyond those of other young people. Some may need additional reading, literacy or numeracy support. Others may need support with their acquisition of speech and language, others may have a specific or moderate learning need such as dyslexia or be on the Autistic Spectrum disorder.

All staff have a responsibility to support pupils with Additional Needs. Some of our Teaching Assistants (TAs), will offer additional support in class and around school for those young people who have an identified need. If your son/daughter has a specific learning need please speak to Mrs Kerfoot-Robson ANCO who will be able to address any issues you may have.  She can be reached on the main school number 01492 532025 or by email



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The Student Manager

The Student Manager (0)

The student manager at Ysgol Eirias is Mrs J Rowlands. Mrs Rowlands is works closely with teaching and support staff as well as parents to reinforce and maintain good standards of uniform and behaviour in the pupils. She is based in an area within the main office, and is available to students throughout the day. She maintains a supply of various items of uniform which may be borrowed for a day if that item is left at home or misplaced. Mrs Rowlands leads the team of supervisors during the lunch break, and is available to show prospective students’ and their parents around the school.

If you wish to contact Mrs Rowlands please use the main school telephone number 01492 532025 or by email


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Heads Of Faculty

Heads Of Faculty (0)


If you have a concern about your child’s progress in a specific subject you should contact the appropriate Head of Faculty.   These are outlined below.  They can be contacted by phone through the main reception or via the email address below.



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Contact Us

Contact Us (0)

Contact Us

Please note:

Members of teaching staff are likely to be teaching when you ring school

Not all members of staff have a direct access to a telephone. Please ring the school reception on the number below and leave a message. The member of staff will get back to you when they are available


If you wish to speak to a Head of Leaning or Head of Faculty (who do have a direct phone line) you will be asked if you would like to leave a voicemail message if they are unavailable when you ring. Alternatively contact them by email. Please see section on Heads of Learning or Heads of Faculty

Top of Form

By Phone         01492 532025  

By Fax              01495 531684

By email

Other useful contacts

Request a Policy Document      

EIG Password reset                            Click here

Additional needs Department 


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Home Links

Home Links (0)

Home School Links

The Ysgol Eirias Home Link is Mr R Popsys.

Mr Popsys helps to support parents and pupils with the Eirias Information Gateway (EIG) in order that they can access information such as pupil progress and annual reports. He also assists parents with making appointments for parent evenings and helps provide progress feedback to students and parents via telephone and in school, or occasionally at home.

Mr Popsys coordinates the Eirias Fast Forward Programme of sessions as part of the transition programme for Year 6 pupils before they join us in the September of Year 7. The programme helps pupils to overcome the uncertainties that can be generated as they move into High School.

If you wish to contact Mr Popsys please use the school telephone number 01492 532025 or by email to


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School Police Liason Officer

School Police Liason Officer (0)

Ysgol Eirias works very closely with North Wales Police. PC Vicki Roscoe is the school’s police liaison officer. She helps deliver some aspects of the pastoral curriculum, but may (along with other officers or PCSOs) come into school to discuss particular issues relating to pupils that have happened in the community, deliver a community resolution,  issue a yellow card or offer restorative practices to help resolve pupils problems.

Police staff may also request contact details which we will provide. Occasionally Ysgol Eirias will invite PC Roscoe into school to talk to pupils about their behaviour and the law.  Parents will be consulted before this happens.

If you wish to access further information about PC Roscoe’s role, and look for advice on matters that are dealt with in schools please go to

To speak to PC Roscoe you can:

Phone   01492 805032 or



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